Contact us

Call us

You can call us on 0300 111 7000 between 8am and 8pm, Monday to Friday.

This number is also available for emergencies out of hours (8pm to 8am) every day, including weekends.

Email

You can email us at customerfirst@accordgroup.org.uk or click here to send a question, comment or complaint.

Visit or write:

Caldmore Area Housing
18 Caldmore Green
Caldmore
Walsall
WS1 3RL

Our office opening hours are 9am – 5pm from Monday to Friday.  Please note that the office is closed every first Wednesday morning of the month.

Our central office at 18 Caldmore Green has been adapted as far as reasonably possible to accommodate the needs of people with a disability. We can facilitate access for most wheelchair users and we have a hearing loop to assist those with hearing difficulty.

We also have arrangements in place to assist those who find it difficult to communicate in English and our staff will be prepared to make special access arrangements for individual reasons provided we are given sufficient advance notice.

Fax

You can send a fax to us on 0300 111 7001.

Text Phone

You can also contact us via a text phone by dialling 18001 and then 0300 111 7000 to be connected. There are no additional charges; however, the duration of the call may be longer.

Language translation services

We can handle enquiries in 170 different languages. Please give the call advisor your request for the translation service when you call.

Call charges

Mobile phones: calls to 0300 111 7000 are charged at standard landline rates. Calls are free if callers have ‘free inclusive minutes’ as part of their package.

Landlines: calls are charged at the standard local rate for those dialling from 0121 locations and the standard national rates from elsewhere, e.g. 01922. Free local/national calls included in rental packages also apply when calling 0300 111 7000.